FAQ

[FAQ — English]

Quick answers to questions we hear most.

Shipping & Delivery

Q. How long does shipping take?

Standard shipping takes 15–30 business days, depending on destination and supplier. Premium and Express options are shown at checkout for faster delivery (10–20 days and 5–10 days respectively).

Q. Where do you ship from?

Our products ship directly from verified suppliers in Korea, China, and Hong Kong. This keeps our prices fair and selection wide.

Q. Where do you ship to?

We ship worldwide, including the USA, Canada, EU, UK, Australia, Japan, Southeast Asia, and South Korea. Some destinations may have restrictions due to international sanctions.

Q. Will my order arrive in multiple packages?

Yes, possibly. Items in your order may ship from different suppliers, so they may arrive in separate packages on different days. Each package will have its own tracking number.

Q. Do I have to pay customs or import taxes?

Customs duties, import taxes, VAT, and clearance fees are the recipient's responsibility. We comply with all customs requirements and declare orders accurately.

Orders & Payment

Q. What payment methods do you accept?

We accept PayPal, Visa, Mastercard, and most major credit cards through PayPal's secure checkout.

Q. Can I cancel or change my order?

Orders can be canceled within 1 business day of placement. Once forwarded to our supplier, we cannot modify or cancel.

Q. I haven't received my tracking number, what should I do?

Tracking numbers are sent within 2–5 business days after order. If you haven't received yours, please email moderincon.official@gmail.com with your order number.

Returns & Refunds

Q. What's your return policy?

We accept returns for damaged, defective, or incorrect items reported within 7 days of receipt with photos. Other returns are evaluated on a case-by-case basis.

Q. What if my package arrives damaged or items are missing?

Please email us within 7 days of receipt with photos of the package and items. We'll work with the supplier and carrier to offer a replacement, partial refund, or full refund.

Q. What if my package never arrives?

Please report missing packages within 14 days of the latest estimated delivery date. We'll investigate with the carrier and supplier.

Products

Q. Are these products authentic?

We select from suppliers with high ratings, verified order history, and product reviews. We do not knowingly stock counterfeit or unlicensed merchandise.

Q. Will my product look exactly like the photos?

Photos are sourced from suppliers and reviewed by our team. Slight variations in color and finish may occur due to lighting and screen differences.

Q. Can I request a product not currently listed?

Yes, we welcome product suggestions. Email moderincon.official@gmail.com with the product link or description.

Q. Still have questions?

Email | moderincon.official@gmail.com

we read every email and respond within 1–2 business days.